Refund policy

READY TO SHIP ITEMS

We allow customers a refund or exchange for READY TO SHIP ITEMS within 30 days of the item's delivery. 

The return merchandise must be in perfect, unworn condition. Any signs of visible wear & tear on the jewelry may invalidate the option for the item to be returned for refund or exchange. 

All sales are final on exchanged items.

MADE TO ORDER ITEMS

As MADE TO ORDER ITEMS are hand fabricated, made specially just for you - MADE TO ORDER items are considered final sales.

• While we're not able to offer a refund on made to order items, we are able to offer an exchange. The exchange must be completed within 30 days of the item's delivery.

The return merchandise must be in perfect, unworn condition. Any signs of visible wear & tear on the jewelry may invalidate the option for the item to be exchanged. 

All sales are final on exchanged items.

HOW TO RETURN

Please contact Jen Rose to notify us of your intent to return. You will be provided with information for return shipping. The customer will incur any shipping costs associated with returns. Please do not ship any packages to Jen Rose without prior notification and approval.

All inquiries, questions and concerns should be emailed to: info@jewelrybyjenrose.com